Account & Security FAQs

Questions about sign up, login, passwords, privacy, and account management

Account & Security FAQs

Everything you need to know about creating, securing, and managing your BeHereMeow account.

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Table of Contents

Getting Started

How do I create an account?

  1. Visit beheremeow.com
  2. Click Sign Up
  3. Choose:
    • Google Sign-In (fastest)
    • Email & Password
  4. Verify your email
  5. Start journaling!

Free tier includes:

  • 1000 entries
  • All core features
  • 100MB storage

Can I start a paid subscription from the app right now?

Not yet. Self-service billing is being rebuilt on the current account stack.

If you need help with an existing subscription or want to ask about paid access, contact support directly.

More about Premium features

Privacy and Security

Is my journal private?

Yes, absolutely:

  • ✅ Private by default - Only you can see your entries
  • ✅ No social features - This isn't social media
  • ✅ Encrypted storage - Data encrypted at rest
  • ✅ Secure transmission - HTTPS/TLS encryption
  • ✅ Optional E2E encryption - Available in settings

We never:

  • ❌ Share your entries
  • ❌ Sell your data
  • ❌ Use entries for ads
  • ❌ Train AI models on your content

Read our privacy policy

Can BeHereMeow staff read my journal?

No, with limited exceptions:

Normal operation:

  • ❌ No employee access to your entries
  • ❌ No monitoring or reading
  • ❌ Automated systems don't access content

Only with your permission:

  • ✅ If you request support for specific entry
  • ✅ If you explicitly grant access for troubleshooting
  • ✅ Access is logged and time-limited

Legal requirements:

  • If legally compelled (court order)
  • We'll notify you unless prohibited
  • We challenge overly broad requests

What is end-to-end encryption?

Extra security layer you can enable:

How it works:

  1. Enable in Account → Privacy
  2. Set encryption passphrase
  3. All new entries encrypted on your device
  4. Only you can decrypt (not even we can)

Trade-offs:

  • ✅ Maximum privacy
  • ✅ No one but you can read
  • ❌ If you lose passphrase, data is unrecoverable
  • ❌ Some features limited (search, insights)

Recommended for:

  • Very sensitive content
  • Shared devices
  • Maximum privacy needs

What happens to deleted entries?

Soft delete (30 days):

  • Entry moved to trash
  • Recoverable for 30 days
  • Go to Entries → Deleted
  • Click Restore to recover

Permanent delete (after 30 days):

  • Entry removed from database
  • Backups purged within 60 days
  • Not recoverable

[!TIP] Export before permanently deleting important entries!

Can I export my data?

Yes, anytime! Your data belongs to you.

Export formats:

  • JSON (complete data)
  • Markdown (human-readable)
  • PDF (printable)
  • CSV (spreadsheet)

How to export:

  1. Account → Export
  2. Select format
  3. Choose date range
  4. Download

See Data Management guide for details.

Account Management

How do I change my email?

  1. Go to Account → Profile
  2. Click Change Email
  3. Enter new email
  4. Verify new email
  5. Old email receives confirmation

Note: You'll need to log in with new email next time.

How do I change my password?

  1. Go to Account → Security
  2. Click Change Password
  3. Enter current password
  4. Enter new password (min 12 characters)
  5. Save changes

Password requirements:

  • Minimum 12 characters
  • Mix of letters, numbers, symbols
  • Not previously breached (we check)

I forgot my password. What do I do?

  1. Go to /auth/password/reset
  2. Enter your email
  3. Check email for reset link
  4. Click link (valid 1 hour)
  5. Set new password

Didn't receive email?

  • Check spam folder
  • Verify correct email address
  • Request again (1 per 5 minutes)
  • Contact support if persists

Can I delete my account?

Yes, but carefully:

  1. Export your data first!
  2. Go to Account → Delete Account
  3. Confirm you understand:
    • This is permanent
    • 30-day grace period
    • Then unrecoverable
  4. Enter password
  5. Click Delete Account

Grace period (30 days):

  • Can undo deletion
  • Log in to recover
  • Data restored

After 30 days:

  • Permanent deletion
  • All data purged
  • No recovery possible

Contact us if you need help or have concerns before deleting.

How do I cancel my subscription?

Open Account → Billing and use the support handoff there.

If you have an existing paid subscription, we currently handle changes manually while self-service billing is offline.

No data loss - your entries remain accessible.

More billing questions

Looking for something else?

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Your data, your privacy, your journal. 🔒