Frequently Asked Questions
Common questions and answers about using BeHereMeow
Frequently Asked Questions
Quick answers to the most common questions about BeHereMeow. Can't find what you're looking for? Check our topic-specific FAQ pages below.
Table of Contents
Browse by Topic
Find answers organized by category:
- Account & Security - Sign up, login, passwords, account deletion, and privacy
- Features & Usage - Tags, mentions, AI insights, images, and offline support
- Billing & Pricing - Plans, payments, refunds, and discounts
- Technical Support - Troubleshooting, browsers, sync, and performance issues
Top 10 Questions
1. Is BeHereMeow free?
Yes! BeHereMeow offers a generous free tier:
Free Plan:
- ✅ 1000 entries
- ✅ All journaling features
- ✅ Tags & mentions
- ✅ Calendar view
- ✅ Basic insights
- ✅ 100MB storage
Premium Plan ($4.99/month):
- ✅ Unlimited entries
- ✅ Advanced AI insights
- ✅ 10GB storage
- ✅ Automated exports
- ✅ Priority support
- ✅ Early access to features
View pricing or learn more about our plans
2. Is my journal private?
Yes, absolutely:
- ✅ Private by default - Only you can see your entries
- ✅ No social features - This isn't social media
- ✅ Encrypted storage - Data encrypted at rest
- ✅ Secure transmission - HTTPS/TLS encryption
- ✅ Optional E2E encryption - Available in settings
We never:
- ❌ Share your entries
- ❌ Sell your data
- ❌ Use entries for ads
- ❌ Train AI models on your content
Read our privacy policy or learn about privacy features
3. How do I create an account?
- Visit beheremeow.com
- Click Sign Up
- Choose:
- Google Sign-In (fastest)
- Email & Password
- Verify your email
- Start journaling!
4. How do tags work?
Tags organize your entries by theme:
Create tags:
- Type
#followed by word:#gratitude - Use lowercase
- Hyphens for phrases:
#work-life-balance
View tagged entries:
- Click any tag
- Or filter by tag in search
Learn more about tags or see feature FAQs
5. Can I export my data?
Yes, anytime! Your data belongs to you.
Export formats:
- JSON (complete data)
- Markdown (human-readable)
- PDF (printable)
- CSV (spreadsheet)
How to export:
- Account → Export
- Select format
- Choose date range
- Download
See Data Management guide or more account questions
6. How do AI insights work?
BeHereMeow analyzes your entries to reveal patterns:
What insights show:
- Mood trends over time
- Common themes
- Activity patterns
- Relationship dynamics
- Writing habits
Requirements:
- Minimum 10 entries
- Better with 30+ days
- Best with consistent journaling
Privacy:
- Analysis happens on our secure servers
- Your data never trains AI models
- Results only visible to you
Learn more about insights or see feature FAQs
7. Can I start a paid subscription from the app right now?
Not yet. Self-service billing is being rebuilt on the current account stack.
If you need help with an existing subscription or want to ask about paid access, contact support directly.
8. Does BeHereMeow work offline?
Partial offline support:
What works offline:
- ✅ Read existing entries (cached)
- ✅ Create new entries (syncs later)
- ✅ Basic search (cached entries)
What requires internet:
- ❌ AI insights
- ❌ Sync across devices
- ❌ Image uploads
Learn more about offline features
9. What devices are supported?
Web app (all devices):
- ✅ Desktop browsers (Chrome, Firefox, Safari, Edge)
- ✅ Mobile browsers (iOS Safari, Chrome)
- ✅ Tablets
Native apps:
- Not currently available
- Check our changelog for updates
Current recommendation:
- Use web app on all devices
- Works great on mobile browsers
- Install as PWA for app-like experience
10. How do I handle billing changes or cancel an existing subscription?
Use Account → Billing to reach the current billing status page, then contact support from there.
If you have an existing paid subscription, we currently handle changes manually while self-service billing is offline.
Need More Help?
Can't find your answer? Browse our topic-specific pages:
- Account & Security FAQs - Sign up, login, passwords, privacy, and account management
- Features & Usage FAQs - Tags, mentions, AI insights, images, sharing, and offline support
- Billing & Pricing FAQs - Plans, current billing availability, and support options
- Technical Support FAQs - Browsers, devices, troubleshooting, and performance issues
Still need help?
- Contact Support: /contact
- Email: [email protected]
- Documentation: Browse all docs
Response times:
- Free users: Within 48 hours
- Billing questions: Usually within 24 hours
- Critical issues: ASAP
Happy journaling! We're here to help whenever you need us. 🐱