Technical Support FAQs
Questions about browsers, devices, troubleshooting, and performance issues
Technical Support FAQs
Get help with technical issues, device compatibility, and troubleshooting common problems.
Table of Contents
Devices and Browsers
What devices are supported?
Web app (all devices):
- ✅ Desktop browsers (Chrome, Firefox, Safari, Edge)
- ✅ Mobile browsers (iOS Safari, Chrome)
- ✅ Tablets
Native apps:
- Not currently available
- Check our changelog for updates
- Web app development is our current focus
Current recommendation:
- Use web app on all devices
- Works great on mobile browsers
- Install as PWA for app-like experience
How do I install as PWA?
Progressive Web App gives app-like experience:
iOS (Safari):
- Visit beheremeow.com
- Tap Share button
- Tap Add to Home Screen
- Open from home screen
Android (Chrome):
- Visit beheremeow.com
- Tap menu (3 dots)
- Tap Install App
- Open from app drawer
Benefits:
- Faster loading
- Offline access
- Full screen
- No browser UI
What browsers are recommended?
Best experience:
- Chrome 90+
- Firefox 88+
- Safari 14+
- Edge 90+
Partial support:
- Older browsers (limited features)
- IE 11 (not supported)
Features by browser:
- All modern browsers: Full features
- Safari iOS: Full support
- Chrome Android: Full support
Troubleshooting
My entries aren't saving. What do I do?
Troubleshooting steps:
-
Check internet connection
- Look for cloud icon
- Try refreshing page
-
Check storage quota
- Account → Storage
- Delete old entries if full
-
Clear browser cache
- Settings → Clear browsing data
- Keep cookies to stay logged in
-
Try different browser
- Rule out browser issue
-
Check for service status
-
Contact support
- Contact form
- Include error messages
[!TIP] Check browser console (F12) for error messages. Include in support request.
The app is slow. How can I speed it up?
Try these fixes:
-
Clear browser cache
- Settings → Clear browsing data
- Select cached images and files
-
Reduce active entries
- Archive old entries
- Keep recent 1-2 years active
-
Optimize images
- Compress before uploading
- Delete unused images
-
Close other tabs
- Each tab uses memory
- Close unnecessary tabs
-
Update browser
- Use latest version
- Restart browser
-
Check internet speed
- Slow connection = slow sync
- Try different network
Search isn't finding my entries. Why?
Common causes:
-
Spelling variation
- Try alternate spellings
- Use partial words
-
Wrong date range
- Check date filter
- Try "All time"
-
Case sensitivity
- Search is case-insensitive
- But try exact case anyway
-
Search index delay
- New entries take ~30 seconds to index
- Try refreshing
-
Encrypted entries
- E2E encrypted entries have limited search
- Decrypt to search
Still not working?
- Contact support
- We can reindex your account
I'm not receiving email notifications. What should I check?
-
Check spam/junk folder
- Mark as "Not Spam"
- Add [email protected] to contacts
-
Verify email address
- Account → Profile
- Confirm email is correct
-
Check notification settings
- Account → Notifications
- Ensure notifications enabled
-
Email provider blocking
- Some providers block automated emails
- Try different email address
-
Check email filters/rules
- Disable filters temporarily
- Check if rules redirecting emails
Still not receiving?
- Contact support with:
- Your email address
- Which notifications you're missing
- Screenshots of settings
Reporting Issues
How do I report a bug?
We appreciate bug reports!
- Go to /contact
- Select "Bug Report"
- Include:
- What you were doing
- What happened (vs expected)
- Browser and OS
- Screenshots if possible
- Console errors (F12 → Console)
- Submit
Bug bounty:
- Security bugs: Up to $500
- Critical bugs: $50-$200
- Minor bugs: Recognition + thanks
Related FAQs
Looking for something else?
- Account & Security FAQs - Sign up, passwords, privacy, and account management
- Features & Usage FAQs - Tags, mentions, AI insights, and more
- Billing & Pricing FAQs - Plans, payments, refunds, and discounts
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